Warranty Information

Iconic-AV offers some of the longest warranties on the pre-owned market in the world.

Here's how we calculate the warranty period:
  1. Up to 1 year old gives a 24 Month Warranty
  2. Between 1 and 10 years old gives a 12 Month Warranty
  3. Between 10 and 20 years old gives a 6 Month Warranty
  4. 20 years or above gives a 3 Month Warranty
We have total confidence in our service so you can have total confidence in us.

The warranties we offer on all of our products, are offered by ourselves, not any third party or insurance company, so you won't be given the runaround, and any issue can be sorted out promptly and professionally. We take full responsibility of each and every item. This is because we are so confident in our initial full service we complete on every single item.

We only list products on our website that have been fully serviced prior to sale, this means all of the products we list for sale have been fully serviced and are in 100% working order.

We have a fully equipped workshop, including some purpose built pieces of test equipment that we have designed and built to enable us to check, measure and calibrate some of the more unique features on some B&O products, where test equipment simply didn't exist on the open market. Rather than just board swapping in the hope of finding a cure, our engineer is fully competent and able to find the root of an issue at component level and beyond and then repair it, using Bang & Olufsen spares where available.

We don't just want our products to simply last the warranty, and nor should you. It is our goal to give you a product working as good as new. Giving you many, many years of pleasure.

If in the very rare event something unforeseen does occur within the warranty period, it is covered within our no-quibble warranty : for parts & labour repair warranty from any electrical, mechanical or manufacturing failure. Obviously this does not cover : Misuse, accidental or physical damage.

This is to give you the customer peace of mind in your purchase.

And for our security, we security mark our products internally .

So to Summarize, not only does our warranty mean we WILL sort out any issue, but combined with our vast experience and knowledge, more importantly it means we CAN.

Kind Regards

Jason and Tara Iconic-AV